Returns

 

 

Return Policy


Exchanges and Refunds : Kama Sutra Store  offers a satisfaction-guaranteed shopping experience. If you are not completely satisfied with an item, you may exchange it and we will refund your purchase if it is eligible. (Please check the Terms & Conditions below to determine whether your return is eligible for a refund).

Terms and Conditions:

10 DAYS: All returns must be postmarked no later than 10 calendar days after the order is placed.

DOCUMENTATION: Your original invoice must accompany your returned item(s) in order for us to process your refund.

GOOD CONDITION: All returned items must be in their original state. Clothing should not be worn and must have all the labels before being accepted for a refunding.

NON-RETURNABLE ITEMS: Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on:

-All sets of linen room including/understanding breeches.
-All the erotic accessories which do not comprise guarantee.
-All condoms.

 

Exchanges : You must turn over your article by mail.

You will need to contact [email protected] to obtain an RMA # without this number NO PACKAGES will be accepted.
please email the invoice # , the item description and reason for exchange/return and a customer service representative will
give you instructions on the procedure.

*You will have to assume all the handling and forwarding costs at the time of the exchange. Shipping & handling costs into force at this time will be charged again.

Return of articles under guarantee: When you buy an article which comprises a specific guarantee of our one duration old share of 1 Year, please follow the following procedure:

*Note that the one year guarantee applies strictly to any manufacturing defect of the apparatus.

You will need to contact [email protected] to obtain an RMA # without this number NO PACKAGES will be accepted.
please email the invoice # , the item description and reason for exchange/return and a customer service representative will
give you instructions on the procedure.

For reasons of safety, please return the parcel in a box of suitable forwarding. As soon as we receive the article and that we will have noted the manufacturing defect, we will carry out the exchange of your product.